shipping
*Free ground shipping is available on orders over $150 and is applied automatically at checkout. Excludes furniture, rugs, décor and orders shipping to Canada.
SHIPPING & DELIVERY
Orders for in-stock items are shipped from our NJ warehouse within 3 business days of order receipt. Some items (such as occasional furniture, décor and fabric) ship in 1-2 weeks and will deliver separately from other merchandise. Shipping charges are per delivery address and items ordered together may not necessarily ship together. We ship to the continental US (including Alaska and Hawaii) and Canada.
Note: FedEx does not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid postal address during check out.
| Ship Method | Estimated Delivery Times |
|---|---|
| Standard (FedEx Home Ground) | 5-7 business days |
| Expedited (FedEx 2Day) | 2 business days if order placed by 12pm EST |
| Express (FedEx Standard Overnight) | 1 business day if order placed by 12pm EST |
FURNITURE & RUGS SHIPPING & DELIVERY
Since furniture and rugs are bulky items, they do not qualify for free shipping. Very large furniture items may include a shipping surcharge. This surcharge is in addition to the standard furniture and rugs shipping charge below. Please see the individual product page for additional shipping surcharges. All furniture is custom made upon order. Refer to the item's product detail page for current stock status. We ship furniture to the 48 contiguous states and major metropolitan areas in Canada.
| Order Subtotal | Shipping Charge |
|---|---|
| Up to $3,000 | 10% |
| $3,001 and over | 7% |
Additional delivery surcharges (if applicable) are indicated in the details section on the product page. This amount will be added to the standard furniture shipping rates above at checkout.
Furniture Shipping Methods
Furniture shipping methods are indicated on the product detail page.
*White Glove - White Glove service includes placement in room of choice, up to 2 flights of stairs, unpacking, packaging removal and assembly (if required). This service does not include the removal of existing furniture, electrical or component hookups (including wall mounting). The delivery appointment is made for a four (4) hour window Monday through Friday during normal business hours of 8:00am – 5:00pm. Time specific deliveries are subject to an additional fee of $90 and homes with more than 2 flights of stairs are subject to an additional fee of $33 per additional flight.
*In-Home - In home (threshold) service includes up to 2 flights of stairs prior to threshold and delivery inside home. There will be no unpacking, debris removal or placement in room of choice. The delivery appointment is made for a four (4) hour window Monday through Friday during normal business hours of 8:00am – 5:00pm.
Please note furniture items ship from different warehouses, items ordered together are not always shipped together and may arrive at different times. All cribs & beds ship unassembled and flat packed. Dressers, gliders, ottomans, toddler kits, changing stations, headboards & chairs ship fully assembled and individually wrapped/boxed. Time specific deliveries are subject to an additional fee of $90. Homes with more than 2 flights of stairs are subject to an additional fee of $33 per additional flight. Unsuccessful delivery attempts will incur an additional fee of $75.
CANADIAN SHIPMENTS
Free ground shipping offer is not valid on orders shipping to Canada. All items are shown in US dollars. There will be an additional 10% charge (of invoice value) on top of Standard shipping rates which will cover duty, taxes and brokerage. Customers will be required to pay for outbound and return freight plus 50% of the merchandise cost for all international orders that are undeliverable returns.
INTERNATIONAL SHIPMENTS
Currently we only ship to Canada. Unfortunately we do not ship directly to any other foreign countries at this time.
ORDER STATUS/ ORDER TRACKING
You will receive an order confirmation once your order has been successfully processed. In addition, a shipping confirmation email will be sent once your order has shipped. You may check the status of your order at anytime by logging into My Account and clicking on My Orders.
BACKORDERS
If an item is on backorder, the backorder status and estimated ship date will be noted on the product detail page. Some items may not be available for backorder; you can sign up to receive an email when the item is back in stock. To sign up, click on "Sign up to get notified when this product is back in stock".
GIFT WRAPPING
We are pleased to gift wrap your purchases for a flat fee of $5.00 which is non-refundable. If you'd like to have your item(s) gift wrapped and/or shipped with a free gift message, simply click the Gift Wrap option during checkout. Gift wrap may not be available for all items.
